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Total
Commitment to Full Customer Support
ReliaSoft is totally committed
to providing you with immediate product support, to answer
any questions you might have or to assist you with any
problems that might arise with any of our reliability
analysis software products. ReliaSoft's unparalleled
after-sale support includes
free telephone, fax and e-mail support.
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Phone, Fax and E-mail Support from ReliaSoft
Asia |
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ReliaSoft Asia
provides localized support within the Asia
Pacific region.
Phone:
+(65) 6272 7422
Toll
Free in Malaysia: 1 800 806214
Toll Free in Taiwan: 008 0165 1928
Toll Free in Australia: 1 800 092 630
Fax:
+(65) 6272 6687
E-mail:
Support.Singapore@ReliaSoft.com
ReliaSoft Asia phone lines are open from
9:00 am to 5:00 pm Singapore time (GMT+ 8:00),
Monday through Friday, excluding
observed holidays.
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Regardless of your
location, you can always
contact ReliaSoft's Corporate Headquarters
in Tucson, Arizona, USA.
The current time in Arizona, USA is
and our phone lines are
U.S.
phone lines are open from 8:00 am to 5:00 pm
Arizona Standard Time (GMT-7:00), Monday through
Friday, excluding
U.S. observed holidays.
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When requesting support,
please be prepared to provide the following
information:
- The software
that you are using (e.g. Weibull++, ALTA,
etc.).
- The registered
license number of the product that you are
using.
- The version
number and build number of the product that you
are using. (To locate the version, you can
typically select
About from the Help
menu.)
- The type of
hardware that you are using, including network
hardware.
- The exact
wording of any messages that appeared on your
screen.
- What happened
and what you were doing when the problem
occurred.
- How you tried
to solve the problem.
Always include your telephone
number when writing to us! Also,
please be as specific as possible so that we can
respond quickly and accurately.
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